Politica di spedizione

Shipping Cost | Shipping Methods | Delivery Timeline

Tutti gli ordini effettuati su CZDIA possono usufruire di spedizione gratuita o a basso costo in qualsiasi parte del mondo.

To orders value under US$99, we offer Standard Shipping (US$10) (tracking available) and Premium Express (US$36) (tracking available).
To orders value between US$99 and US$198, we offer FREE Standard Shipping and low cost (US$36) Premium Express.
To orders value above US$199, we offer FREE Premium Express.

Spedizione standard: Meest/EMS/USPS/DPD/PostNL/Hermes ecc., la consegna richiede circa 10-30 giorni lavorativi.
Premium Express: FedEx/UPS/DHL, it takes about 3-7 business days delivery.

Selezioniamo l'opzione di spedizione più sicura per la tua località, che può variare a seconda del paese. Non è possibile specificare un corriere preferito al momento dell'ordine.

Le spese di spedizione verranno calcolate automaticamente. Potrai visualizzare i costi di spedizione e scegliere il metodo di spedizione più adatto durante la procedura di pagamento.

Order processing

Most of the loose CZ stone and 925 sterling silver cubic zirconia jewelry we have available in stock for fast shipping in 1~3 business days. Custom cutting loose stone/out of stock products and custom jewelry pieces are handmade to order and produced entirely from scratch. Please allow 1-2 weeks for production and delivery. (Custom cutting loose stone 1 week, custom jewelry about 2 weeks)

All orders shipped out from China mainland, please waites 3-30 business working days to get your package. It depends on Shipping methods.

If you place your order before the cutoff time on a regular business day (Monday through Friday, 9:00 AM to 17:00 PM, China Standard Time), your order will begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing in the following business day.

We require a signature upon delivery of all shipments, and we do not ship to hotels or Post Office boxes. The risk of loss and title to the items pass to you upon our delivery to the carrier, pursuant to our shipping contract with our carriers. CZDIA is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.

Shipping to an alternate address

If you will not be home to sign for your order, CZDIA can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Customs, Duties and Taxes

I prezzi dei prodotti CZDIA sono prezzi EXW. Ciò significa che potrebbe essere necessario pagare dazi doganali e tasse. Si prega di verificare con l'ufficio postale locale in merito a dazi doganali e tasse di arrivo.

If the package is abandoned, destroyed or auctioned by the local customs due to the buyer’s refusal to pay the customs duties/taxes OR the buyer’s failure to pay the customs duties/taxes, resulting in the inability to complete the delivery, the buyer shall be responsible for all the consequences. CZDIA does not provide return/exchange/refund services in such cases.

Shipment confirmation | Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your order status at https://www.17track.net/.

Damages

CZDIA non è responsabile per eventuali prodotti danneggiati o smarriti durante la spedizione. Se hai ricevuto il tuo ordine danneggiato, contatta il corriere per presentare un reclamo. Conserva tutto il materiale di imballaggio e la merce danneggiata prima di presentare il reclamo.